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Site Supervisor

At Avertest, we strive to provide our customers with “much more than just a test.” We design and manage entire testing programs locally using consistent and certified testing protocols and procedures. Our programs seamlessly integrate every element of our clients’ testing needs including collections, laboratory services, results reporting and every step in between.

Avertest has a direct impact on someone’s road to recovery, reconnecting families, and making communities stronger and safer. We are proud of what we do and of all the teammates who make this happen. Joining the Avertest team means becoming a part of one of the friendliest and most supportive workforces around.

Joining Avertest means gaining “much more than just a career.”

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Manages daily operations of approximately 1-3 collection locations (depending upon size and complexity)
  • Provides leadership and management to ensure that the mission and core values of the Company are put into practice within the collection location(s)
  • Directly manages all collection staff within collection location(s)
  • Actively participate in new customer development
  • Assists with the new-business set-up and implementation process
  • Builds and maintains relationships with existing clients to include judges, probation departments, and other judicial officials
  • Conducts customer training sessions
  • Acts as a main day-to-day point of contact for customers
  • Proactively identifies, addresses, and resolves any issues at collection location(s) or with clients
  • Attends Drug Court staffing sessions, general sessions, and graduations on a regular basis
  • Carries out management responsibilities in accordance with the organization’s policies and applicable laws
  • Effectively manages site through clear, direct and respectful communication
  • Schedules staff in an effective manner based upon monthly testing calendars
  • Manages site-specific metrics related to staffing
  • Meets monthly KPIs
  • Assists the training team with training initiatives at collection location(s)
  • Fosters a success-oriented, accountable environment within the Company
  • Encourages teamwork and collaboration with other Avertest locations
  • Interviews candidates to fill open positions at collection location
  • Takes accountability for collection location’s actions
  • Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

  • Basic knowledge of relevant federal and state laws
  • Basic knowledge of industry and industry-related trends
  • Strong customer service skills
  • Strong management and leadership skills
  • Ability to solve complex problems
  • Ability to identify and interact with potential customers
  • Ability to effectively delegate work assignments and give authority to work independently
  • Ability to resolve internal and external conflicts and issues in and efficient and effective manner
  • Ability to lead others and motivate them to perform well
  • Ability to maintain confidential client and employee information and materials
  • Ability to multi-task and work in a fast-paced environment
  • Ability to make decisions and exhibit sound judgment
  • Ability to prioritize and plan work activities and use time effectively
  • Ability to work both independently and as part of a team
  • Ability to communicate effectively both orally and in writing
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

EDUCATION AND EXPERIENCE

  • A two-year college degree and at least 1-3 years of experience in a business management role strongly desired
  • Experience in the criminal justice or testing industry is preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  • While performing the duties of this position, the employee is regularly required to talk or hear.
  • The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.
  • The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • This position will require travel up to 50%.

COMPENSATION AND BENEFITS

  • Commensurate upon experience and qualifications.
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • 401(k)
  • Paid Time Off
  • Employee Referral Bonus
  • Community Outreach Program
  • and More!

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

 

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